FAQ

1) Can HeleneMaids lift furniture?

Unfortunately, due to liability risks and company policy, HeleneMaids is unable to lift or move heavy furniture including couches and other large items that require another persons assistance.

2) Are there any restrictions to the cleaning services  HeleneMaids provides?

Yes. Restrictions include:

Carpet cleaning (steam cleaning / carpet shampooing)

Cleaning bio-hazardous substances (blood, mold, or animal waste)

Service clients who are disrespectful to our staff

High ceiling fans (10ft+)

Delicate light fixtures

Grout fixing (sealing, advanced-level grout needs)

Cleaning if there are cockroaches present

Cleaning while other vendors are in the home

Heavy trash removal

Unfinished basements

Rust removal/ rust cleaning/ deep oven & stove cleaning

Cancellation Policy

CANCELLATION AND LOCK-OUT POLICY

Please note that if your service is canceled with less than 24 hours' notice, we are unable to access the home upon arrival, or turned away at the door for any reason ----- a cancellation/lock-out fee equal to the amount of the service deposit will be charged to the card on file.